A T-Mobile outage last week left many iPhone users across the US without service for several hours, and Redditors are now reporting that they’ve been able to obtain compensation ranging from $10 to $80 …
The outage appears to have been a sizable one, impacting almost have a million people.
It was around seven hours before the carrier said service had been fully restored for all customers.
T-Mobile apologised, but hasn’t proactively offered any compensation to those affected. Instead, customers are saying that they had to contact the company to ask for it, as CNET reports.
There’s a bright spot for customers affected by the downtime. If you contact T-Mobile through its Customer Care teams — the easiest way is probably through the T-Life app — you can request a bill credit that will be applied to your account. Amounts vary. Some customers reported $10 in credit, while others managed to get as much as $80 in credits that will span the next six months.
This approach does seem regrettably common these days: you are only compensated if you actively demand it. If you succeed in achieving a credit from T-Mobile, please share the details in the comments to assist others.
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Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac. He’s known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com!
